International Students

PSG Australia is a registered Trade Mark of C.A.R.E. Employment & Training Services Pty Ltd

Orientation

Depending on the nature and duration of the course, PSG Australia will deliver an appropriate orientation program for International students.  Students undertaking security licensing courses will be inducted into the course of the first day of training. 

International students undertaking other PSG Australia training programs such as the Diploma of Hospitality will undertake a orientation program before their studies commence.

Monthly Student Meetings

Students are able to meet with Faculty outside of scheduled classes simply by calling the PSG administration office or dropping into to make an appointment.

The non-compulsory meetings give staff and students an opportunity to discuss day-to-day issues, and identify issues of concern to individuals as well as the student body.

Topics will include, but are not limited to:

• Outline of upcoming training & assessment activities
• Student welfare
• New or updated PSG policies & procedures
• Good news & training information updates

Information for Overseas Students

•  Policy Manual
  • Includes -
    • Critical incident policy
    • Transfer between providers policy
    • Credit transfer policy
• Student Code of Conduct
• Cost of living
• Accommodation
• Health cover
• Access your student record file
• Guide to Recognition of Prior Learning (RPL)
• Assistance with Language, Literacy & Numeracy
• ACPET External Appeal Request
• Decline Offer/Request for Letter of Release
• ESOS Framework (external link)
• ESOS FAQ (external link)
• Australian Council for Private Education and Training (ACPET external link)
• Student Visa information (external link)
• Immigration Reports
• Application for Certificate Issue
• Application for Installment Payment Plan
• The Overseas Students Ombudsman investigates problems that overseas students have with private education and training in Australia.

Course Credit

If PSG Australia grants the student course credit which leads to a shortening of the student’s course, PSG Australia must:

1. if the course credit is granted before the student visa grant, indicate the actual net course duration (as reduced by course credit) in the confirmation of enrolment issued for that student for that course, or
2. if the course credit is granted after the student visa grant, report the change of course

Payment of Fees

Payment is due upon enrolment unless a installment payment plan is approved for all Certificate II in Security Operations courses; PSG Australia may accept payment of no more than $1000 from each individual domestic student prior to the commencement of the course. Following course commencement, PSG Australia may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500.  PSG Australia is a member of an approved Tuition Assurance Scheme for fees paid by overseas students.

An installment plan may be negotiated to reduce the amount paid monthly but interest will apply to these installment plans. Applications for an installment plan must be made on a PSG "Application for Installment Payment Plan" Form available on this web page.  Please note that a 5% fee applies to all installment payments. 

IMPORTANT: Fee payment can only be accepted at PSG Australia administration office or by EFT. 

Cash payments are only accepted at - PSG Australia - Suite 104, 370 St Kilda Road, Melbourne

An official PSG Australia receipt will be issued upon receipt of your fees.  Only a receipt issued by PSG Australia at the administration office (Suite 104, 370 St Kilda Road, Melbourne) will be accepted as proof of payment of fees.  Students must not pay tuition fees to their trainer or any other person.

Enrolment fee is not refundable

Please note that the enrolment fee is not refundable. The enrolment fee is currently set at $100 for all courses.

Price increases

PSG Australia reserves the right to increase its fees whenever the cost incurred by PSG Australia in the purchase of books, materials and uniforms increases.  Any price increase will be limited to the actual increase incurred by PSG Australia.

PSG Australia's official point of contact & student support officer:

Name: Cristina Catris

Email: cristina@psgaustralia.com

Telephone: 1300 880 460

Address: Suite 104, 1st Floor, 370 St Kilda Road, Melbourne, Victoria 3004 Australia

Overseas students under 18 years of age

PSG Australia does not accept enrolments from overseas students who are aged 17 years or younger at the time of enrolment. You must be aged 18 years or older to enrol.

Student’s Obligation to Notify Change of Address

Students must advise PSG Australia of any changes in their Australian and home country addresses and phone numbers within seven days.

Leave of Absence

International students are only permitted to take a leave of absence in compassionate or compelling circumstances as provided for under the National Code.

CRICOS Provider Number: 02922G

The ESOS framework—providing quality education and protecting your rights

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code.

Protection for overseas students

As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at http://cricos.dest.gov.au

CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Please check carefully that the details of your course − including its location − match the information on CRICOS.

Your rights

The ESOS framework protects your rights, including:

• your right to receive, before enrolling, current and accurate information about the courses, fees modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.
• your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.
•  your right to get the education you paid for. The ESOS framework includes consumer protection that will allow you to receive a refund or to be placed in another course if your provider is unable to teach your course.
• your right to know:
• how to use your provider’s student support services;
• who the contact officer or officers are for overseas students;
• if you can apply for course credit;
• when your enrolment can be deferred, suspended or cancelled;
• what your provider’s requirements are for satisfactory progress in the courses you study;
• if attendance will be monitored for those courses;
• what will happen if you want to change providers; and
• how to use your provider’s complaints and appeals process.

Your responsibilities

As an overseas student on a student visa, you have responsibilities to:

• satisfy your student visa conditions;
• maintain your Overseas Student Health Cover (OSHC) for the period of your stay;
• meet the terms of the written agreement with your provider;
• inform your provider if you change your address;
• maintain satisfactory course progress;
• if attendance is recorded for your course, follow your provider’s attendance policy; and
• if you are under 18, maintain your approved accommodation, support and general welfare arrangements.

Contact details